For years, technology’s promise to transform retail by making our lives easier and better went unfulfilled. Then Coupang presciently invested billions of dollars into a fully integrated commerce infrastructure — from e-commerce to logistics to last-mile fulfillment.
Remember when two-day or next-day shipping was lauded as the new bar all others would strive to replicate? We blew right by that.
Coupang set a new level of excellence and redefined “fast delivery” by enabling customers to order everything from TVs to tomatoes by midnight and receive orders by 7am the next morning. More than 99% of all “Rocket Delivery” customer orders in Korea are delivered same or next day — most within mere hours. 365 days a year.
To improve the customer experience, we have invested heavily in infrastructure and technology. We designed and built over 100 unique fulfillment and logistics centers, covering tens of millions of square feet and housing millions of products.
We combine this physical infrastructure with cutting-edge systems and software. We use AI and machine learning to predict consumer demand and forward deploy products into our fulfillment and delivery network before they are needed. We then leverage our technology to dynamically route hundreds of millions of orders efficiently.
All of this enables us to break those conventional customer tradeoffs, and give our customers more selection, faster service, and lower costs, not one at the expense of the other.
To improve the customer experience, we have invested heavily in infrastructure and technology. We designed and built over 100 unique fulfillment and logistics centers, covering tens of millions of square feet and housing millions of products.
We combine this physical infrastructure with cutting-edge systems and software. We use AI and machine learning to predict consumer demand and forward deploy products into our fulfillment and delivery network before they are needed. We then leverage our technology to dynamically route hundreds of millions of orders efficiently.
All of this enables us to break those conventional customer tradeoffs, and give our customers more selection, faster service, and lower costs, not one at the expense of the other.
We’re proud to have the best of both worlds — a vibrant startup culture with the resources and operating discipline of a Fortune 200 global public company. As one of the most innovative tech companies in the world, Coupang is the future of global commerce.
We’re innovators. Savvy operators. Customer champions. Rule breakers. The ones who make the impossible not just possible, but even better than what once was only imagined. While many companies claim to be customer-centric, Coupang uniquely demonstrates our relentless focus on the customers by breaking traditional tradeoffs for customers to improve and enrich their lives, every day. That’s Coupang.